Assistant Front Office Manager - Luxury Hospitality Career in Bali

Join The Kana Kuta Hotel Bali, a premier destination in the heart of Bali’s vibrant hospitality scene, as an Assistant Front Office Manager. This is a unique opportunity to step into a leadership role within our dynamic Front Office team, where you'll play a pivotal role in ensuring seamless guest experiences and operational efficiency. Located in the bustling city of Badung, our hotel is renowned for its luxury accommodations and exceptional service, making it an ideal place to grow and thrive in the hospitality industry.

As an Assistant Front Office Manager at The Kana Kuta Hotel Bali, you will be responsible for managing the front desk operations, coordinating with various departments to ensure smooth check-ins and check-outs, and maintaining high standards of guest satisfaction. You'll work closely with the Front Office Manager to implement and enforce hotel policies, and ensure that all guest interactions are handled with professionalism and warmth. This role offers a dynamic and challenging environment, where you can leverage your skills and experience to contribute to the hotel's success and growth.

📋 Tanggung Jawab Pekerjaan

• Manage front desk operations, including check-ins and check-outs, and handle guest inquiries and complaints.
• Coordinate with housekeeping, reservations, and other departments to ensure seamless guest experiences.
• Implement and enforce hotel policies and procedures to maintain operational efficiency.
• Train and mentor front desk staff to ensure high standards of service and professionalism.
• Monitor guest feedback and use it to improve service quality and guest satisfaction.
• Maintain accurate and up-to-date guest records and reports using hotel management systems like PMS (Property Management System).
• Handle cash handling and banking operations, ensuring accurate and secure financial transactions.
• Participate in team meetings and contribute to the development of the Front Office team's strategic goals.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 3 years of experience in a Front Office or similar role in the hospitality industry.
• Proficient in using hotel management systems like PMS (Property Management System).
• Strong communication and interpersonal skills to handle guest interactions effectively.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Knowledge of local regulations and industry standards in the hospitality sector.
• Fluency in English and Bahasa Indonesia.
• Previous experience working in a luxury or high-end hotel setting is a plus.

🛠️ Keahlian

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